FAQ's
Q: What payment methods are accepted?
> As payment methods, we accept American Express, Diners Club, Discover, JCB, Maestro, Mastercard, Visa & Visa Electron. We intend to add more payment methods in the future.
Q: How can I track the status of my order?
> When your product is dispatched, you will be given a tracking number that will allow you to track it until it is delivered to you.
Any tracking-related inquiries should be forwarded to support@zenmok.com
Q: What is the policy on returns?
> The return policy is part of the company's Terms & Conditions. At zenmok.com, we guarantee 100% satisfaction or your money back within 30 days. If you are unhappy with your purchase, just return it for a full refund.
Q: Can I change or cancel my order?
> Only if the shipping has not yet been confirmed can an order be canceled. Please contact consumer support at support@zenmok.com and talk with one of our representatives; they will gladly assist you and complete your refund.
Q: Can you keep me informed about new product releases?
> Yes! Simply sign up for our email, and you may unsubscribe at any time. Each e-mail we send to our consumers had an unsubscribe link at the bottom of the newsletter.
Q: What if I subsequently discover that my information was incorrect?
> If you realize that your details are wrong after placing your order, please contact us at support@zenmok.com and give your order number along with the correct data.
Q: How long would my package take to arrive?
> We give free shipping on all of our products and an estimated delivery period of 5 to 8 working days. We'll provide tracking information to your order so you can monitor your package anywhere and whenever you choose.
Q: What if my stuff arrived damaged?
> If your item is damaged when it arrives at your delivery location, please know that we will do everything possible to rectify the situation to your satisfaction. We will provide you with a refund or a partial refund/replacement. To begin a case, please email support@zenmok.com with your complete name, purchase confirmation number, phone number, and a brief description of the problem/damaged item.
Q: How much is the restocking fee?
> For our client happiness, there is no restocking cost.